Privacy Policy

Pedal Plan Limited ('we', 'us', 'ours'), and operated under Pedal Plan is a UK registered company (number 14385903) and are authorised and regulated by the Financial Conduct Authority under registration number 991565. This notice explains how and why we use your personal information when you become Pedal Plan customer or use our services. For information about how we use cookies, please read our Cookie Notice If you have a question about something in this notice, or want to contact our Data Protection Officer (DPO)?

  • email at [email protected]
  • Write to us at Pedal Plan, 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

The following Privacy Policy applies from 1 January 2024.

The information we hold, and why

Information you share with us
  • When you use our website; such as your IP address, operating system, browser, and the pages you visit
  • When you apply; such as your home address, DOB, name, email, and phone number
  • When you order; such as your delivery address, order details, and payment data
  • When you talk to us; such as the photos and reviews you share with us, the information you give us (phone calls are recorded, email attachments are stored)
  • When you connect with us; public details from your social media profiles (like Facebook, Instagram, or Twitter) if you reach out to us via these platforms, and the contents of your messages or posts to us
  • As a customer; the bikes you hold, payments you make, and account standing information
Information we get from external sources

When you sign up, we search your record at credit reference agencies to check if we can accept you as a member to manage our business risk. This is a 'soft search' and won't impact your credit score. You can read more about our credit checks here.

Why we collect your data

We use your information to make sure we are doing a good job and to improve our process or products wherever appropriate. This includes things like:

  • Improving our products and services for you and other members
  • Keeping you up-to-date and informed and responding to your enquiries promptly and efficiently
  • Legal, regulatory or business reasons such as assisting with crime and fraud prevention, assessing credit risk and service provision

Why we use your data

How we process your data under GDPR falls under four main categories: contractual, consent, legal requirement and legitimate interest. You'll always receive information relating to your account, but you can also opt in to receive our newsletter or other offers. We will not sell your information, and we will never give your information to a third party for marketing unless you have expressly given us your permission. However, we may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.